Returns
We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 15 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty. These returns cannot be initiated via online returns and must be initiated with our customer care. If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled.
We will proceed with the returns check and validation as soon as we receive your return in our warehouse. Once the return has been approved, we will notify you by email and your refund will be credited within 15 days. If you return is not approved, a member of our Customer Care team will be in touch.
Please do not hand over any additional items to the shipping partner during return pickup. If you wish to return more products, please get in touch with our Customer Care team, who will arrange a pickup for the additional products. Refunds for additional or unaccounted products that are lost in transit are not our responsibility.
Refunds
Within 15 days, the money will be returned to the same method of payment that was used to make the purchase. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.
Refunds for Cash on Delivery (COD) orders will only be made through bank or UPI transfers. Please provide accurate information when submitting your online return request. In case of failure, you will receive a link, using which you can initiate refund on your preferred mode.
Please be aware that we are unable to issue cash or check refunds. If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. If you are unsure about the validity of your return, please get in touch with our Customer Care team.
ITEM DAMAGED DURING SHIPMENT –
If you received an item which is damaged upon arrival, please contact our Customer Care team immediately. If a shipment arrives damaged, you are entitled to a full refund provided that you notify us within one week of receiving the package. To return an item, please follow the Return Instructions. Once the item is received we will assess and validate. If approved, we will refund the purchase price of the damaged item
Exchange
We now allow exchanges for a different product within 7 days of the order confirmation date, subject to availability. The item that needs to be returned must still be in its original packaging, with all of its tags still attached and it must not have been worn, washed, or altered. If the item does not meet these requirements, maxgrapesy.com reserves the right to refuse any exchanges. After the original product has been successfully picked up, exchange orders will be processed. Please allow one to two business days for the exchange to be processed following the completion of the pickup. If the exchange product costs more than the original item, you will be prompted to pay the difference amount at the time of exchange.
The remaining balance will be issued as a Maxgrapesy.com gift card, which can be used for future purchases on our website if the exchange product costs less. Please be aware that physical stores cannot process exchanges for items purchased on Maxgrapesy.com . Items bought on sale or during promotions are eligible for exchange only, not for returns or refunds.
Only one exchange request is allowed per order.
Follow the steps in our online Return & Exchange portal to start an exchange.
Late or missing refunds
If you havenβt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youβve done all of this and you still have not received your refund yet, please contact us at maxgrapesy@gmail.com
Warranty
Only regular priced items may be refunded. Sale items cannot be refunded.
Understanding Jeans Warranty: Small Holes and Wear & Tear
When it comes to tiny holes that develop over time, it’s important to know what our warranty covers. Our warranty is designed to protect against manufacturing defects, such as issues with stitching or material quality. However, a warranty typically does not typically cover normal wear and tear, such as small holes caused by frequent use. Here are more examples of wear and tear that are considered normal with regular use of jeans:
Fading: Jeans naturally fade over time due to washing and sunlight. Stretching: Fabric can stretch with regular wear, especially in areas like the knees and seat.
Abrasion: Friction from everyday use can cause slight abrasion on fabric surfaces.
Minor Pilling: Small balls of fibers may form on the fabric surface, particularly in high-friction areas.
Color Transfer: Some dye from jeans may transfer onto other fabrics, especially when new.
Hem Wear: The bottom edge of jeans may show signs of wear or fraying over time.
Belt Loops: If you wear your belt a lot, the loops can get worn out. Getting Started with a Warranty Claim: Send an email to maxgrapesy@gmail.com . Attach pictures of the defect, size label, country label, and product style label.
You will receive an email confirmation when a claim has been received.
Processing time is three to four business days. Warranty Program Details:
If we confirm a defect, we’ll send you a voucher for a replacement at Levi.in. It is essential to remember that the voucher can only be used once. You can’t get your money back if you don’t use them to buy your new garment. Note that if you return or exchange the replacement garment for any reason, the voucher will not be replaced. Lost or stolen vouchers won’t be replaced.
Up to six claims every six months, one product per claim. Claims exceeding the limit won’t be accepted. LS&CO reserves the right to modify or terminate this policy at any time without notice. Re-examining final decisions is not possible.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youβll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnβt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to our official physical address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We donβt guarantee that we will receive your returned item.
Need help?
Contact us at maxgrapesy@gmail.com for questions related to refunds and returns. Thank you For Visit Here.
We hope this guide makes your warranty claim process easy. Keep in mind that proper care keeps your jeans in great shape.
IN-STORE RETURNS AND EXCHANGE
At our retail locations, products purchased on maxgrapesy.com cannot be returned or exchanged. Please follow our online return process. In a similar vein, products purchased online cannot be exchanged or returned in our retail locations.